The art you submit along with your order is very important to the final output and delivery of your order. We ask that you review each of our Art Submission Guidelines below carefully and if you have any questions, please contact us before submitting your art. By addressing concerns or problems early on in the order process, we can ensure that your product is produced according to the highest standards that CustomCrest is known for.

Submitting Art:
• Please submit camera-ready art (CRA) that is clean and sharp with a very high black/white contrast that needs no further touchup, color separation, design or modification (we reserve the right to determine whether art received is CRA).

• Media- We can accept DVD and CD-ROM’s formatted for either MAC or PC.

• Graphics Programs used- Adobe Illustrator is the primary graphics program used for processing all artwork in our shop. When using any other graphics program, please ensure that the art file is exported as an .eps file, that the art is vectored and fonts are turned to outlines or curves. Art produced in Max or PC using Adobe Illustrator CS2 or Corel Draw X3 (including lower versions of these programs) and then saved as an .eps file with vectored art will be acceptable as CRA in most cases (.doc, .ppt, Freehand and Quark files will not be accepted as CRA). For compressed files, we accept Alladin Stuffit or WinZip. Placed images are not accepted.

• For 4-color sublimation process- PhotoShop .psd, .tiff and .jpeg files should be submitted at min. 300-600 dpi. With the exception of our 4-color (sublimation) process, PhotoShop .psd, .tiff and .jpeg files are generally not accepted as CRA. Placed images are not accepted.

• Submitting Order & Art via Email- please include the following information for your order:

a) In email, include distributors company name & P.O.#. If submitting an order for sublimation please note the item number in the subject line of your email to ensure your art is reviewed.

b) Order information must include (e.g. item, bill to, account #, quantity, imprint colors, ship method, whether there is an event date, etc.)

c) Art instructions regarding imprint size, location typestyles to use, etc. Include the names of the files attached in an email

d) Ensure that all fonts used in the artwork have been turned into Outlines or Curves prior to saving the file.

e) Art files should be sent as an attachment to the email message and should be sent to art@customcrest.com. A copy of the artwork should be Faxed (or .jpeg of image w/email) with the P.O. so a comparison of the emailed art file can be made.

• In the art submitted, designate whether any borders around your art, such as squares or circles should be included or removed in the final art design, otherwise we will process art at our sole discretion using our best judgement.

• Please include legible instructions that are printed or typed with regards to your artwork to avoid any misinterpretations.

• Faxed art is accepted only for exact repeat orders or repeats with copy changes and new orders with straight-line copy or new orders using stock art. A variety of non-licensed stock art created “in-house” are available without submission of CRA. When CRA or stock art is not available, we can provide services to design or modify art as necessary and charges will be applicable at an hourly rate.

Sizing of Art:
• Specify what size art submitted should be reproduced at (e.g. exact size as submitted, maximum size of imprint area, etc.). If sizing is not specified, we will reproduce at our discretion for best appearance (standard is maximum Imprint).

• Always remember that artwork is enlarged or reduced proportionately by both height and width. Therefore, when you request the maximum imprint area, it is possible that only one of the dimensions will be the same as the maximum imprint area shown in the catalog. Please consider requesting a paper proof is size is absolutely critical.

Placement of Art:
• Specify imprint location. For example on coffee mugs or other handled items, side 1 or front would refer to placement of art so that it faces a right-handed drinker when holding the mug; side 2 or back would refer to placement so that it faces away from a right-handed drinker; opposite the handle would be centered opposite handle; wrap imprint would refer to art that starts on side one and continues to side two and includes the area opposite the handle. A diagram of where you would like your art placed is recommended.

Art Charge:
• If art needs modification, “cleaning up” or if it needs to be completely reconstructed to produce a quality imprint, such work will be invoiced at $25 without notification.

• Notification will be made for charges exceeding this amount and will be billable at $25(g) per half hour.

• If not provided in your CRA, color separations for multicolor imprints will be invoiced at $20(g) per color.

IMPRINT PLACEMENT GUIDELINES